About our
Water-in-Oil service.
The same AI-first platform that runs our misfuel recovery handles water-in-oil recovery too. Same team. Same certified workshop network. Same 24/7 availability. Different fluid, identical model.
How the service works
Tow truck to workshop,
oil clean — back on the road.
1. Tow truck collects
You don't start the engine. We dispatch a tow truck to collect your vehicle from wherever it is — driveway, roadside, flooded area.
2. Workshop drain & flush
At the nearest NZIFDA-certified workshop, the contaminated oil is fully drained, the oil system flushed, and a new oil filter fitted.
3. Refill & return
Fresh engine oil to manufacturer spec, oil pressure verified. Insurance report generated. You collect your vehicle — good as new.
Front-line agents
Who you'll deal with
The same AI agents handle water-in-oil and misfuel — on the phone, by text, and through the portal.
Whitey
Head of Inbound SalesAnswers the phone. Books the job. Gets it moving.
Whitey takes your call — whether it's a misfuel or water in the oil. Calm, straight-talking, 24/7. He assesses what happened, books the job, confirms the deposit, and hands off to operations.
Laura
Head of Job OperationsCoordinates every job from dispatch to payment.
Laura runs the job once it's live. Dispatching the tow truck, confirming workshop arrival times, updating you on ETAs, chasing payments, handling post-job administration. Professional, warm, precise — every time.
SquEEK
Head of Digital CommunicationsEvery message, every update, every channel — handled.
SquEEK manages all text-based communications — SMS, WhatsApp, email, and the customer portal. Job confirmations, payment links, insurance reports, dispatch notifications, ETAs, and follow-ups.
One platform, two services
Identical model. Different fluid.
Whether it's petrol in a diesel tank or water in the engine oil — the recovery process is operationally identical. You call, we dispatch, the vehicle goes to a certified workshop, the contaminated fluid is removed and replaced, and you collect your vehicle. Same platform, same team, same 24/7 coverage.
The difference is in the invoice: oil disposal fee instead of fuel disposal fee, oil refill instead of fuel replacement. Everything else — the tow, the workshop, the certification, the insurance documentation — is the same.
Need help now?
Don't start the engine.
Every minute on contaminated oil does more damage. Call us and we'll dispatch a tow truck immediately — 24/7 across New Zealand.